The General Optical Council funds this service as an independent and free mediation service for patients. Most concerns and complaints are normally resolved internally, however if a complaint can’t be resolved that way then it should be referred to the Optical Consumer Complaints Service who will investigate everything about the complaint and propose a resolution.
If you need consumer advice then you have come to the right place. The UKECC offers advice and free help to anyone who has purchased goods in another European Country. They also offer assistance and advice so feel free to ask about anything related to consumer advice.